For Piraeus Bank employees only
© Service Quality Institute
REMEMBER ME SESSION 1
Remember Me means more than simply remembering a customer’s name or face. It means making an honest, human connection with someone when many others are inclined to maintain anonymity. Remembering your customers and clients is the highest level of customer service. So often customers feel overlooked and taken for granted by the cold and faceless conglomerates they patronize. They don’t feel wanted. They don’t feel that their needs are taken into consideration.
Remember Me means making the extra effort to get to know customers and to understand their needs so you and your organization can better serve them. Many people know the names of clients, customers or fellow employees, but are reluctant to use them, because they do not realize that recognition matters. In actuality, this could not be further from the truth. The value of personalization – knowing your customers’ name and understanding their interests – is arguably the most important way to earn trust and respect.