For Massy Group Employees Only

  © Service Quality Institute

Your Company

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Creating a Service Culture

Service Retail

Coaching and Managing for Success

I Have A GOOD Idea!

Customer satisfaction and quality are crucial to keeping a healthy organization. We need your ideas about how we can continue to improve performance. 

 

GOOD ideas

  • Increase customer satisfaction

  • Improve quality and performance

  • Identify problems that cause errors or defects

  • Generate revenue

  • Reduce costs

 

We want you to take a fresh look to see if you can come up with at least one GOOD idea. Look first for improvements in your own area of responsibility, since you know your own job best.