For Menards Employees only
© Service Quality Institute
Creating a Service Culture
Handling Irate Customers
Coaching and Managing for Success
Moving Up and Setting Goals
Loyal for Life
I Have A GOOD Idea!
Customer satisfaction and quality are crucial to keeping a healthy organization. We need your ideas about how we can continue to improve performance.
Increase customer satisfaction
Improve quality and performance
Identify problems that cause errors or defects
We want you to take a fresh look to see if you can come up with at least one GOOD idea. Look first for improvements in your own area of responsibility, since you know your own job best.