For Menards Employees only

  © Service Quality Institute

Creating a Service Culture

Handling Irate Customers 

Service Retail

Coaching and Managing for Success

Moving Up and Setting Goals

Loyal for Life


I Have A GOOD Idea!

Customer satisfaction and quality are crucial to keeping a healthy organization. We need your ideas about how we can continue to improve performance. 


GOOD ideas

  • Increase customer satisfaction

  • Improve quality and performance

  • Identify problems that cause errors or defects

  • Generate revenue

  • Reduce costs


We want you to take a fresh look to see if you can come up with at least one GOOD idea. Look first for improvements in your own area of responsibility, since you know your own job best.

Handouts on Customer Service

Remember ME


Quality Care