Creating a Service Culture             

Your Logo Here

Simply print the Handout and Play the Video.

Handling Irate Customers Preview

Coaching and Managing for Success Preview

Empowerment Preview

Service Retail Preview

Moving Up and Setting Goals Preview

Loyal for Life Preview

The GOOD Idea Campaign!

We want you to take a fresh look to see if you can come up with at least one GOOD idea. Look first for improvements in your own area of responsibility, since you know your own job best.


GOOD ideas

  • Increase customer satisfaction

  • Improve quality and performance

  • Identify problems that cause errors or defects

  • Generate revenue

  • Reduce costs


Customer satisfaction and quality are crucial to keeping a healthy organization. We need your ideas about how we can continue to improve quality and performance.

Handouts on Customer Service

Remember Me

Quality Care


           Videos are about 20 minutes and come with customized printable handouts.

                          New programs will be added at no additional cost.

                          A private link and password will be emailed to you.

Yearly Subscriptions

 Up to 199 employees              200 - 499 employees

       $3,000.00                           $4,500.00 


500 - 999 employees             1000 - 1999 employees 

        $6,500.00                            $9,500.00 


2000 - 5000 employees             5,000 + employees

       $14,500.00                           Call                     


Please allow 2-4 days for your customized webpage

Online programs and videos are a condensed version of the classroom training programs.