Creating a Service Culture
Your Logo Here
Simply print the Handout and Play the Video.
Handling Irate Customers Preview
Coaching and Managing for Success Preview
Service Retail Preview
Moving Up and Setting Goals Preview
Loyal for Life Preview
The GOOD Idea Campaign!
We want you to take a fresh look to see if you can come up with at least one GOOD idea. Look first for improvements in your own area of responsibility, since you know your own job best.
Increase customer satisfaction
Improve quality and performance
Identify problems that cause errors or defects
Customer satisfaction and quality are crucial to keeping a healthy organization. We need your ideas about how we can continue to improve quality and performance.